Client Benefits

In order to deliver a wide range of benefits to clients, we constantly listen and develop solutions to respond to individual client requirements.

Continuous improvement is our 'watchword' and it is this ongoing drive that ensures Oriel remains as a market leader and delivers a quality service for clients.

We have set out below some of the key benefits that Oriel is able to deliver to clients, ranging from customer service through to financial control.

• Your products and brand are safe in our hands
• Assured repairs give you security and helps protect your reputation
• We save you money by delivering a comprehensive set of rates that are competitive and checked regularly by independent experts against other networks
• We control your repair spend via an independent audit function
• We minimise repair lifecycle through long-term and trusted relationships with approved contractors thereby allowing early scheduling and immediate commencement on-site
• Escalated customer complaints are minimised and trends analysed through the use of a dedicated customer service team
• Continuing to provide exceptional service is a key differentiator for Oriel and this remains a constant area of focus for us and our network

For further information about Oriel and our market leading services please contact Scott Robinson, Head of Client Relationship on +447584 491800 or email scott.robinson@oriel.co.uk