Service Features

Since it's formation, Oriel has adapted to changing market conditions by constantly innovating and developing new processes and solutions to meet the needs of clients. We have set out below some of the key features of our business which we believe allow Oriel to fully differentiate its service from other service providers.

• Financial stability - part of a trusted market leading organisation
• Flexible business model that balances cost and service
• Highly controlled management systems
• Continuous improvement is the ‘watch word' and is fully embedded in the Oriel culture
• Robust Contractor Performance Management
• Customer service ethos
• Health and safety an integral part of business
• Full national coverage across the UK and Northern Ireland
• Industry leading repair capability across various lines of business
• Web-based scheduling tool
• Comprehensive workmanship guarantee
• Transparent independent audit process
• Regular benchmarking of rates
• Comprehensive electronic systems
• Compliance with industry regulations
• Proven surge capability and capacity to move resource quickly
• Extensive technical resource
• Dedicated in-house MI team

In summary, we believe that no other organisation in the building repair sector has been able to link credible insurance expertise to delivering exceptional customer service. Couple this to Oriels comprehensive managed contractor network and we offer clients scale, expertise, capability and loyalty when it matters most.

For further information about Oriel and our market leading services please contact Scott Robinson, Head of Client Relationship on +447584 491800 or email scott.robinson@oriel.co.uk